Refund Policy
Easy Room | Last Updated: April 2, 2026
Easy Room sells digital design capsules — downloadable PDF files delivered instantly upon purchase. Because our products are digital content made available immediately, our refund policy differs from that of physical goods.
All purchases are processed by Paddle (our payment provider and Merchant of Record). The charge on your bank statement will appear as "Paddle.com" or "Paddle.net".
No Refunds After Download
Under EU Consumer Rights Directive Article 16(m), you lose your right of withdrawal once you have started downloading digital content — provided you gave prior express consent at checkout. Paddle's checkout process captures this consent before your purchase is finalised.
This means that once you have accessed your download link, we are generally unable to offer a refund. We encourage you to read product descriptions carefully before purchasing.
When We Will Issue a Refund
We will always honour a refund request in the following situations:
1. The file is corrupted or cannot be opened
If your PDF cannot be opened after download, please contact us at hello@easyroom.guide with your order number. We will first send you a replacement file. If the problem persists and cannot be resolved, we will issue a full refund.
2. The product is materially not as described
If the content of the capsule is significantly different from what was described on the product page — for example, missing rooms or zones that were clearly listed — contact us within 14 days of purchase. We will review your request and, if valid, issue a refund or replacement.
3. Duplicate charge or billing error
If you were charged more than once for the same order, contact us immediately at oleksandr.khudekovskyi@gmail.com. We will arrange a full refund of the duplicate charge through Paddle.
4. Purchase made in clear error before download
If you purchased the wrong product and have not yet accessed your download link, contact us within 24 hours and we will do our best to help — either with an exchange or a refund.
How to Request a Refund
To submit a refund request, email us at hello@easyroom.guide with the following:
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Your order number (found in your Paddle confirmation email)
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The email address used at checkout
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A brief description of the issue
We aim to respond within 2 business days. If your request is approved, refunds are processed by Paddle and typically appear in your account within 5–10 business days, depending on your bank or card provider.
What We Do Not Refund
We will not issue refunds in the following cases:
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You changed your mind after downloading the product
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You found a similar product elsewhere at a lower price
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The designs do not match your personal taste (please review product previews and descriptions before purchasing)
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You no longer need the product
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The product recommendations reference items that are out of stock at a third-party retailer
Your EU Consumer Rights
Nothing in this policy limits or excludes your statutory rights as a consumer under EU or national consumer protection law. If you believe you have a valid consumer rights claim that is not addressed here, you are welcome to contact us directly or reach the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr
Questions?
If you are unsure whether your situation qualifies for a refund, please just reach out — we would rather resolve an issue directly than have an unhappy customer.
Email: hello@easyroom.guide
Operated by: PE Oleksandr Khudekovskyi
Easy Room | Last Updated: April 2, 2026